THINK PEOPLE:

clients
Teletech
Teletech is a leading expert in outbound telemarketing nationally and internationally with a major office in Belfast employing in excess of 700 staff.
People Managment Strategies
The objective of the project was to increase manager capability in the application of the core people management policies, specifically; a. Disciplinary b. Grievance/conflict resolution c. Absence management d. Bullying and harassment It was also important to ensure that managers and team leaders were given an understanding of the legislative background to the requirements and received guidance on best practice management approaches.

thinkpeople reviewed our Human Capital policies and procedures and made recommendations in terms of best practice and legislative compliance. Having gained an understanding of the organisational culture, thinkpeople designed a participative and challenging training programme utilising a variety of learning strategies. Learning was delivered through use of case studies and quizzes.

Feedback from the programme was very positive and we expect that fewer people management issues will be escalated up the business chain. The programme was initially planned for N Ireland but as a direct result of positive feedback we made a decision to roll the programme out at our other sites in England and Scotland.

Sunil Bhalla, Site Director