Conversations go to the heart of our relationships. Every conversation is an opportunity to build strength and trust in our relationship with others. When we have strong trust based relationships in the workplace, we can create open, challenging, honest cultures where people feel heard and the difficult messages are readily given and received.
The reality is that we often get it wrong. We are clumsy with our language, we position our communication in the wrong way for the receiver, we don’t consider the others view point, we don’t ask questions and we don’t truly listen.
Delegates will have the opportunity to reflect on models for structuring positive conversations, through neuroscience deepen understanding of why conversations go wrong and consider how to prime ourselves for more positive outcomes. This session is designed as a next level conversations session and will build on the basic principles to deepen knowledge.
What will be covered in the session?
• Conversations as the heart of organisation culture
• The ingredients for powerful conversations
• Assessing our motivations and preparing our mind-set
• Understanding reactions through the SCARF model
• Appreciative Inquiry