This full-day workshop specifically on workplace investigations is ideal for HR professionals and business managers alike. Following extensive feedback from clients, we have developed a comprehensive investigation workshop that will give delegates the confidence to plan, execute and conclude investigations into complex issues such as discipline, grievance, discrimination and harassment, bullying and absence.
Underpinned by the legal employment context, the workshop will be fully participate and will encourage delegates to develop their investigative and organisational skills. outlining the reasons for conducting robust workplace investigations to reduce risk and ensure robust management decision making.
The content of the session will include:
The importance of impartiality and objectivity, and particular case law examples outlining cases which have been lost due to an apparent disregard for impartiality
A framework for good practice investigations using the PEACE and CRAW acronyms for structure and evidence
Consideration of key sources of information e.g. indisputable documentary evidence, CCTV, witness statements, hearsay. Understanding the legal implications around data protection and privacy laws
Provision of Case Study material allowing participants to review a real case and work through their thought process. Establishing a clear TOR (terms of reference) for the investigation, how to approach a desk based review if appropriate and how to plan an investigation in terms of what documented information and interviews will be required and any issues expected to arise
Effective note taking, including correcting mistakes or omissions in notes and the importance of obtaining signatures
Practical application of skilled questioning and active listening
How to deal with common issues such as such as unwilling witnesses, how to engage, how many witness interviews is enough, concerns about confidentiality, demands for inappropriate accompanying persons during investigation interviews, issues about whether interviews can or should be taped recorded and how to deal with blatant lying or misinformation provided at investigation by witnesses
Provision of a template investigation report and running through a sample to allow participants to understand good levels of quality content and what should and should not be included
Developing key findings, based on the balance of evidence and probabilities, as well as considering any precedents or inconsistencies which exist in the workplace. Understanding how to confidently conclude and make a recommendation for further action if appropriate