Before every difficult conversation do you hesitate, wonder how to handle it, even postpone or cancel the idea all together for fear of getting it wrong or having to deal with difficult emotions? Then this is the breakfast seminar for you. HR professionals and managers will get great tips and seasoned advice on handling difficult conversations and scenarios.
What are the learning outcomes?
This session will get straight to dealing with the most difficult and common scenarios. We will cover how to approach conversations, structure them and handle fears like high emotion, aggression or refusal to participate. We also cover protected conversations.
Who should attend?
We recommend HR practitioners at all levels and people managers will benefit greatly from attending this half-day session.